Privacy Policy - The Pool Man NZ Ltd

The Pool Man NZ Ltd (“The Pool Man”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information we collect.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 2020.

By using our website or engaging our services, you agree to the collection and use of information as described in this Privacy Policy.

We may collect personal information including:

• Full name
• Service address
• Postal address
• Phone number
• Email address
• Service booking information
• Billing information
• Communications and correspondence with us
• Photos taken during pool inspections, servicing, repairs, leak detection, or pool painting projects
• Information submitted through our website contact forms

We only collect personal information that is reasonably necessary to provide our services and operate our business.

We may collect information when you:

• Contact us by phone, email, social media, or our website enquiry form
• Request a quote
• Book a service
• Purchase products or services from us
• Communicate with our team
• Visit our website

We use personal information to:

• Provide pool and spa services
• Schedule and manage bookings
• Communicate with you regarding enquiries, services, and appointments
• Prepare quotes, invoices, and statements
• Send service reports and recommendations
• Improve our services and customer experience
• Comply with legal obligations
• Respond to customer enquiries or complaints

We do not sell, rent, or trade your personal information.

We may disclose personal information where necessary to:

• Employees and contractors performing services on our behalf
• Suppliers or service providers assisting with service delivery
• Professional advisers, including accountants, insurers, or legal advisers
• Government agencies or regulatory authorities where required by law

Our website may use analytics tools, such as Google Analytics, to help us understand how visitors use our website.  These tools may collect information such as:

• Pages visited
• Time spent on pages
• Device type
• Browser information
• General location information

This information is used for statistical and website improvement purposes and does not normally identify individual users.

As part of our services, we may take photographs of pools, equipment, and work completed.  These photographs may be used for service documentation, reporting, quality control, customer communication, and training purposes.  From time to time, we may also use photographs of completed work for marketing or social media purposes. Where a photograph identifies an individual or a specific property owner, we will obtain appropriate consent before publication.  We take reasonable steps to ensure that photographs used for marketing purposes do not disclose personal information without permission.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Personal information may be stored electronically using secure cloud-based business systems and service providers that support the operation of our business. While we take reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Some of our service providers and cloud-based systems may store or process personal information outside New Zealand.  Where this occurs, we take reasonable steps to ensure that personal information is protected in a manner consistent with New Zealand privacy laws.

You have the right to request access to the personal information we hold about you and to request correction of that information if you believe it is inaccurate. To request access or correction, please contact us using the details below.

We retain personal information only for as long as it is required for business, legal, accounting, or regulatory purposes.  When information is no longer required, we will take reasonable steps to securely delete or destroy it.

If you believe your privacy has been breached or you have concerns about how your personal information has been handled, please contact us so we can investigate and respond.  If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

We may update this Privacy Policy from time to time. Any updates will be published on our website and will take effect from the date they are posted.

The Pool Man NZ Ltd

Phone: 0800 766 555
Email: [email protected]
Website: www.thepoolman.co.nz

For any privacy-related enquiries, requests for access to personal information, or requests for correction of personal information, please contact us using the details above.